In recent days, , Promulgated by the State Administration of market supervision 《 Provisions on the liability for repair, replacement and return of household automotive products 》（ Hereinafter referred to as ： new edition 《 Three guarantees for cars 》）, since 2022 year 1 month 1 The effective date . Compared with the current 《 Provisions on the liability for repair, replacement and return of household automotive products 》（ Hereinafter referred to as ： primary 《 Three guarantees for cars 》） It has been greatly modified .
From new edition 《 Three guarantees for cars 》 From the specific content of , We have strengthened the protection of the legitimate rights and interests of consumers , Put forward more strict requirements for three guarantees for operators , Also added with pickup 、 Terms related to new energy , It can be said to keep pace with the times . new edition 《 Three guarantees for cars 》 What impact will it have on car enterprises ？ In fact, for most car companies “ No big problem ”, Need to think about countermeasures or “ Bottom car prices ”.
The terms are updated with the times
primary 《 Three guarantees for cars 》 On 2012 year 12 month 29 It was promulgated by the former General Administration of quality supervision, inspection and Quarantine of the people's Republic of China ,2013 year 10 month 1 The effective date , And from 2013 Year to 2021 year , Great changes have taken place in China's auto market , therefore 《 Three guarantees for cars 》 We also need to keep pace with the times . The most typical is the new version 《 Three guarantees for cars 》 With new energy vehicles 、 Pickup related terms .
as everyone knows , The engine and gearbox of traditional fuel vehicles are the core components , New energy vehicles are different , Power battery 、 Driving drive motor is the core component of new energy vehicle , In addition to the above two , There are also many new energy exclusive parts , At the same time, new energy vehicles are in use , There are also problems such as battery capacity attenuation .
For this purpose 《 Three guarantees for cars 》 Put the power battery 、 Driving drive motor and other parts related to new energy vehicles , All included “ Three bags of cars ” Within the scope of , At the same time, it is stipulated that producers must “ Three Guarantees certificate ” It is clearly stated on the table that household pure electric 、 Power battery capacity attenuation limit of plug-in hybrid electric vehicle .
In recent years , With the gradual lifting of the restrictions on pickups entering the city , Pickup trucks are gradually multiplied , To protect the rights and interests of pickup truck consumers , Promote the rapid development of pickup truck industry , In the new 《 Three guarantees for cars 》 in , Pickup trucks are also included in the range of household automotive products .
It is worth mentioning that , new edition 《 Three guarantees for cars 》 Include the main parts of household automobile pollution control device into the terms of return and replacement of vehicles with major quality problems , This can not only effectively control motor vehicle pollution , At the same time, it also avoids the pollution emission caused by technical problems , The final consumer emission inspection fails , But the unreasonable phenomenon of paying for car enterprises .
newly added 7 Daily refundable clause
new edition 《 Three guarantees for cars 》 In addition to expanding the scope of car three guarantees , The details and requirements of the three guarantees project are clearer 、 More humanized , At the same time, the requirements are more strict . For example, the three guarantees are valid from the date of collection , Avoid consumers after payment and invoicing , Due to the failure to collect the car in time, the validity period is expired . When replacing products or returning goods for consumers , Vehicle registration fee 、 Decoration expenses after corresponding depreciation 、 Relevant service fees and other expenses must be compensated to consumers .
Except that the specific terms are clearer , new edition 《 Three guarantees for cars 》 Some more humanized terms have also been added , For example, due to quality problems, the maintenance exceeds 5 Japan , Consumers must be provided with a courtesy car or reimbursed for transportation expenses . In addition, consumers after buying a car , Business operators shall not restrict consumers' independent choice of maintenance of household automotive products 、 Maintenance enterprises , And take it as the reason for refusing to bear the three guarantees responsibility . In the past, most car owners worried about leaving within the three guarantee period 4S Store maintenance will invalidate the three guarantees , Starting next year, you don't have to worry about this problem anymore , This also forces 4S In terms of after-sales service, the store must be genuine .
In the eyes of insiders , new edition 《 Three guarantees for cars 》 The heaviest new clause , Namely 7 Free return and exchange within days , The new rules are clear , The family car starts from the date of validity of the three guarantees 7 Intraday , The engine needs to be replaced due to quality problems 、 The transmission 、 Power battery 、 Driving drive motor or its main parts, etc , The Seller shall change or return the car free of charge according to the choice of consumers .
primary 《 Three guarantees for cars 》 Specified in the , Within the validity period of Three Guarantees, the accumulated repair of the same quality problem exceeds 5 Or the total repair time of the whole vehicle exceeds 35 Change the car on the day , In the new 《 Three guarantees for cars 》 The number of repairs is reduced to 4 Time , The cumulative repair time is reduced to 30 Japan . In addition, the new version 《 Three guarantees for cars 》 Producers are required not to deliberately delay or refuse sellers without justifiable reasons 、 Assistance from the repairer 、 Recovery and other matters , For operators who deliberately delay or refuse to bear the three guarantees responsibility without justified reasons , Clearly follow 《 Law of the people's Republic of China on the protection of the rights and interests of consumers 》 Penalties shall be imposed in accordance with the relevant provisions of Article 56 .
Multi car enterprises “ discipline ” Just the beginning
In the face of a more rigorous new version 《 Three guarantees for automobiles 》, Major automobile enterprises must pay more attention to quality control and product quality . new edition 《 Three guarantees for automobiles 》 Encourage business operators to be more strict than state regulations 、 More conducive to the protection of the legitimate rights and interests of consumers , At present, most auto enterprises can also do “ discipline ”.
The validity period of three guarantees for household automotive products shall not be less than 2 Year or mileage 50,000 km （ Whichever comes first , The same below ）, The warranty period shall not be less than 3 Year or mileage 60,000 km . In luxury brands , Mercedes Benz offers 3 Annual unlimited km vehicle warranty （V level / Wei Tingwei 3 Years or 6 Thousands of kilometers ）, New energy models EQC Provide key parts 8 Years or 16 Ten thousand kilometers warranty , Vehicle 3 Year unlimited mileage basic warranty .
Joint venture brand , Shanghai Volkswagen 、 faw - The public offers 3 Years or 10 Ten thousand kilometers vehicle warranty , Among them, SAIC Volkswagen new energy model three electricity system provides 8 Years or 12 Ten thousand kilometers warranty , GAC Honda provides 3 Years or 10 Million vehicle warranty , The core three electricity system of new energy vehicles 8 Years or 12 Ten thousand kilometers warranty .
In the independent brand , Most can give 3 Years or 10 Quality assurance policy for more than 10000 kilometers , Some independent brands can also give “ Lifetime warranty ”, For example, BYD power battery cell life-long warranty 、 Roewe engine lifetime warranty , In addition, there is link 、 The red flag 、 Jietu, etc. can give the whole vehicle lifetime warranty .
Taking the initiative to extend the warranty period is only the beginning , Long term stable and reliable product quality is the foundation of a car enterprise . In the increasingly competitive car market , The quality requirements of major automobile enterprises are becoming more and more strict , Otherwise you can't survive in the present . So the new version 《 Three guarantees for cars 》 Those who have the greatest impact “ Bottom car prices ”, They don't have advanced quality control technology 、 No reliable quality , There is no strength to provide a higher level of warranty , The survival pressure of these car companies will undoubtedly be greater .
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