User sub forum of Chang'an Automobile Science and technology ecological conference held four measures to ensure the construction of new service platform

Oriental Information automobile 2021-08-31 16:49:31 阅读数:677

user sub forum chang automobile

8 month 24 Japan ,2021 Chang'an Automobile Science and technology ecological conference officially opened in Chongqing . Zhu Huarong, chairman of Chang'an Automobile, attended the meeting , around “ New car New ecology ” Delivered a wonderful speech on the theme , Chang'an Automobile's thinking about the future 、 The development blueprint and strategic actions were shared . As a part of the science and technology ecology Conference ,25 Japan ,2021 The user sub forum of Chang'an Automobile Science and technology ecological conference was also officially held . Forum site , Yu Chenglong, vice president of Chang'an Automobile, faced many guests and 50 Changan Automobile user , Published “ Create together ‘ New services ’, Innovative creation ‘ New experience ’” Keynote speech , This is for the company “ New car New ecology ” The undertaking and implementation of development strategy at the user level , It also conveys that Chang'an Automobile will work with its partners , Build together “ New services ” platform , Provide customers with better service 、 Firm determination to experience more diversified scenes .

to ground “ New services ”, Only for better service experience

2021 Chang'an Automobile Science and technology ecological Conference , It defines the user-centered “ New services ” As an implementation “ New car 、 New ecology ” The important supporting role of strategic objectives . But also on how to better solve the problem of users buying cars 、 The car 、 Pain points during car maintenance , Building a new benchmark of automobile service in the new retail era poses a severe challenge . So , Chang'an automobile specially held the conference on science and technology ecology , Planned user sub forum activities . I hope to communicate with industry experts 、 Discussion with users , Benefit by mutual discussion . In order to achieve “ New services ” Give advice on landing .

Before the forum Salon , Yu Chenglong, vice president of Chang'an Automobile, first briefly reviewed the customer service work of Chang'an Automobile , It introduces “ Project 1 ” The content of 、“ Five big promises 2.0” Implementation of 、“ Ten thousand people experience ” Platform construction , And around users “ Business repair clothes ” Life cycle requirements , Systematization drives the user experience to better action results , See in “CA-CPT” User service organization management system , For structured 、 Lean 、 Listing is of great significance in ensuring the continuous improvement of user satisfaction . Let people know how Changan Automobile can quickly eliminate customer pain points 、 Quickly improve customer satisfaction and have new insight .

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