New car evaluated by 100 car owners: 2020 Buick LaCrosse

Wechat automobile 2021-08-31 22:20:26 阅读数:464

new car evaluated car owners

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As a leading third-party automobile quality evaluation platform in China , Vehicle quality net self 2010 year 8 Start in “ Hundreds of car owners comment on new cars ” Investigation activities , Several special surveys will be conducted every month, which are highly concerned 、 New models that have been on the market for at least six months , To fully understand the reliability and consumer satisfaction of new cars on sale in the Chinese market , Help more consumers choose reliable and durable automotive products . Up to now ,“ Hundreds of car owners comment on new cars ” Survey activities have accumulated to investigate new cars 250 Balance , Collect valid samples of car owners 3 More than a .

Survey cycle :2021 year 2 month 1 Japan -2 month 28 Japan

Valid questionnaire :112 Share

In the domestic joint venture medium-sized vehicle market , Buick LaCrosse has always been a detached existence . Although it is positioned as a medium-sized vehicle , But with comparable C The size and space of a class car , Solemn and elegant appearance design and luxurious interior atmosphere make it popular with business people . today , after 2016 After the replacement in and several subsequent changes , The appearance design of Buick LaCrosse began to move closer to youth and fashion , But its luxury 、 The essence of elegance is still there , Especially after joining Avenir After version . According to the participation in this period “ Hundreds of car owners comment on new cars ” The owners of the survey reported ,2020 Buick LaCrosse in appearance design 、 The configuration level and driving experience are widely praised , But some consumers also reflect 2020 Buick LaCrosse in fuel consumption 、 There is still room for improvement in braking performance and after-sales service .

In the collected 112 Of the valid questionnaires , Comprehensive owners are right 2020 Buick LaCrosse in the basic aspects of the model 、 Driving experience 、 Use cost and quality reliability 、 pre-sale / Real evaluation of after-sales service ,2020 The comprehensive score of Buick LaCrosse in this survey is 83 branch , Basically meet the recommended standards of vehicle quality network .

One 、 The owner's portrait :

The majority of young and middle-aged male car owners The proportion of secondary car buyers is high


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From the results of this survey , Involved in the investigation 112 Of the Buick LaCrosse owners , The vast majority are men , The proportion of female car owners is relatively small . In terms of age distribution , Most of the car owners interviewed are concentrated in 26-40 Between the ages of , The total proportion is as high as 87.5%, This is also consistent with the audience positioning of Buick LaCrosse . among , The proportion of secondary car buyers is the highest , Reached 56.3%, In terms of the survey results , Lacrosse owners are mostly improved consumer groups . in addition , The proportion of people who buy cars for the first time and those who buy cars for three times or more is 31.3% and 12.4%.

Two 、 Basic aspects of the model : Design satisfaction is the highest


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2020 The exterior design of this Buick LaCrosse adopts the latest Buick family design language , The new flying wing grille has a larger area , And through the outline of chrome plated trim strip and two side span airfoil LED The headlights are integrated , It presents rich and three-dimensional modeling design , While improving the visual width of the whole front face , Highlight the distinctive sense of luxury and refinement . exceed 5 The body length of the meter car makes the side of the lacrosse look very slender , The elegant waistline also reveals its elegance . Although the overall appearance design is not amazing , But it definitely belongs to the eye-catching type . This is also confirmed in this survey , Yes 74.1% The car owner said he was attracted by the elegant and atmospheric appearance of Buick LaCrosse , have other 13.9% The owner of the Buick LaCrosse “ The body color ” To express satisfaction .

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And for 2020 In the investigation of the internal situation of Buick LaCrosse ,“ Interior layout ” Become the most satisfied part of the car owners participating in the survey , The share has reached 51.8%. Besides , Buick LaCrosse is “ Storage space ” as well as “ Material and workmanship ” It has also been recognized by some car owners .

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overall , The external and internal comprehensive performance of Buick LaCrosse has met the expectations of the owner , More than 60% of the car owners surveyed were satisfied with the Buick LaCrosse / External configuration level indicates “ Satisfied ”, Think “ commonly ” The proportion of car owners is 38.4%.

3、 ... and 、 Driving experience :

Excellent driving experience Braking performance needs to be improved


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When measuring how a car feels , What everyone values is different . In this investigation , Yes 49.1% The owners of the car said they paid more attention to the driving and riding experience of the car , This survey result also coincides with the positioning of lacrosse Yishang IKEA . in addition , also 30.4% Of the car owners said they paid more attention to the lacrosse driving experience .

Although the Buick LaCrosse is positioned as a medium-sized car , But the body size and wheelbase are definitely leapfrog , exceed 2.9 The wheelbase of meters brings plenty of driving space in the car .2020 The lacrosse is all equipped with 2.0T Variable cylinder turbocharged engine + 9 speed HYDRA-MATIC The golden combination of intelligent transmission , The engine adopts Tripower Variable valve management technique , It can be used in four cylinder high performance / Switching between economy mode and two cylinder super economy mode . meanwhile , With the double turboway electric vent valve turbocharger technology , It can greatly improve the turbine hysteresis . Besides , Buick LaCrosse uses the more common former McPherson + Independent suspension of rear multi link , It is also equipped with the second generation CDC Full time active hydraulic damping system , The suspension damping can be adjusted according to the road conditions , Ensure better comfort and handling .

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In further investigation , Will focus on the acceleration performance of Buick LaCrosse 、 Steering performance 、 Braking performance 、 Silence 、 Comfort and functionality 6 Carry out a driving experience satisfaction survey from three aspects . Most of the car owners who participated in the survey were concerned about the acceleration performance of Buick LaCrosse 、 High evaluation of comfort , But some car owners said that during driving , The braking performance of Buick LaCrosse can be optimized and improved .

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In the comprehensive evaluation of Buick LaCrosse driving experience , The car owners who participated in the survey gave an objective evaluation , More than 80% of the car owners surveyed gave “ Very satisfied with ” and “ Satisfactory evaluation , Express “ commonly ” The proportion of car owners is 19.7%.

Four 、 Use cost : Most car owners are satisfied


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As an old model that has been on the market for more than a year ,2020 Buick LaCrosse is currently in the market terminal with great preference , So there is 80.4% The car owners think their purchase price is reasonable , Reached the psychological expectations . And after buying a car , The later use cost has become the most concerned topic of car owners .

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In this report, we will focus on 2020 In the fuel consumption survey of Buick LaCrosse , Yes 31.4% The car owner said the fuel consumption was 8 Within liters , Fuel consumption 8-10L The proportion of car owners is 55.4%, Most owners believe that the fuel consumption performance of the car is in line with expectations . Besides , In the investigation 112 In the questionnaire , More than 90% of the questionnaires think 2020 Maintenance of Buick LaCrosse / The maintenance cost is in line with expectations , Within reason .

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about 2020 In the overall evaluation of the use cost of Buick LaCrosse , The car owners who participated in the survey gave a relatively objective evaluation , choice “ Very satisfied with ” and “ Satisfied ” The proportion of car owners is 6.3% and 53.5%, Think “ commonly ” The proportion of car owners is 40.2%, Express clearly “ dissatisfied ” The owner of the car is only 6.3%.

5、 ... and 、 Quality reliability :

There are many abnormal noises and tire problems


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According to the survey results , On receiving 112 Of the valid questionnaires , Yes 74 A questionnaire shows that the vehicle has experienced non-human faults or quality problems , Over 60% .

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In these vehicles with non-human faults , The first fault occurs in the driving range 500 The proportion within km is 7.1%; The mileage is 5000-10000 The proportion of vehicles with faults per kilometer is the highest , Reached 40.2%. The investigation results of the first failure period show that , Yes 8.9% The owner of the car said that the car was buying 1 It broke down within months , For most of the car owners interviewed , The first failure of the vehicle occurs when the vehicle is purchased 3 Months -18 Between months , The sum of the percentages has reached 75.9%.

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In the further investigation of the car owners, we found that , The braking system has the highest proportion of non-human faults , This is also reflected in “ The most serious quality problem or defect of this car ” In the survey results . After investigation, it was found that , The owner of the Buick LaCrosse “ brake failure ” There are relatively many complaints about problems in , Percentage 21.4%. Besides , Some car owners reported that Buick LaCrosse still exists “ Abnormal brake noise ”、“ The engine fault light is on ” as well as “ Battery failure ” Other questions .

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Although some car owners are concerned about 2020 Buick LaCrosse has complaints about quality and reliability , But it still gives a relatively objective evaluation . among , More than half of the car owners said “ Satisfied ”, give “ commonly ” The proportion of car owners evaluated is 37.5%, And make it clear “ dissatisfied ” The proportion of car owners is 10.7%. It can be seen from the survey results that , Most car owners are positive about the quality and reliability of Buick LaCrosse , Basically met the psychological expectations of the car owner .

6、 ... and 、 pre-sale / After-sales service :

There are many complaints about service attitude and sales fraud


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During the sales and subsequent maintenance of the vehicle , The role of consumers has also changed from quasi car owners to car owners , During this period, the contact with car dealers was the most frequent . therefore , Car dealers pre-sales / The quality and professionalism of after-sales service , It plays a vital role in consumers' purchase of vehicles and subsequent maintenance of vehicles .

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In this pre-sale for Buick LaCrosse / In the investigation of after-sales service , The maintenance channels of all the car owners interviewed chose “ to grant authorization 4S shop ”. Besides , I'm receiving 112 In the questionnaire , Yes 34 A questionnaire shows that car owners have experienced pre-sales / Problems with after-sales service , Accounting for about 30.4%.

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Through further investigation, we know that , The car owner is interested in 2020 Buick LaCrosse in pre-sale / Complaints about after-sales service mostly focus on service attitude and sales fraud , This is also reflected in “ Vehicle pre-sale / Specific problems in after-sales service ” in . Some car owners believe that Buick LaCrosse has problems in after-sales service “ Don't solve the problem ”、“ Not in line with propaganda ” and “ Failure to fulfill the three guarantees ” Other questions .

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however , Before the sale / In the overall evaluation of after-sales service , The car owners surveyed still gave an objective evaluation , Which holds that “ Satisfied ” The proportion of car owners is 64.3%, Think “ commonly ” Proportion of car owners 29.5%, And make it clear “ dissatisfied ” The proportion of evaluation is 6.2%.

total   review


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As a classic joint venture medium-sized car , Buick LaCrosse has been favored by business and family car buying groups for many years . At the product level , Atmospheric and elegant appearance design 、 The luxurious interior atmosphere and rich configuration give it the strength of cross-level competition . In combination with terminal discounts , Buick LaCrosse also has good advantages in cost performance . From the Buick LaCrosse “ The most satisfied ” According to the survey results , Design 、 Configuration level and driving experience become the three most satisfactory options , Among them is 41.4% The owner of the car thinks its appearance design is excellent ,30.4% The owners of the Buick LaCrosse affirmed the configuration level , have other 22.3% The car owners prefer the lacrosse driving experience . And in the “ The most unsatisfied ” Of the survey options , Yes 25.9% Of the car owners expressed dissatisfaction with the quality and reliability , Think 2020 Buick LaCrosse should be improved and upgraded as soon as possible in terms of braking system failure . overall , The performance of Buick LaCrosse in all aspects can satisfy most car owners , More than half of the car owners surveyed said they would also consider Buick models when changing cars .

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